0. An administrator (or a SmartTrackers superadmin) creates a user at Settings>People. It is crucial that this user gets one or more role(s) assigned. The user is invited (by administrator (or a SmartTrackers superadmin)) and therefore receives our invitation email ("You are invited to SmartTrackers" from SmartTrackers: info@smarttrackers.nl)
1. You open the invitation email and click (this must be done within 30 days) on the Accept invitation link
2. After this you are not yet logged in and are therefore on the SmartTrackers login page (with the Visma Connect block with the button “Log in with Visma Connect” and the Create account link)
3. If you do not have an account yet, ignore “Log in with Visma Connect” and click Create account.*
(if Create account is not available you may need to click the encircled disclosure arrow shown below; the red text translates as "Create account is hidden here")
*(If you see no Create account option you need to click on the symbol that is framed in a little circle, to the left of where your email adress is)
4. You go to the Visma Connect registration page and enter your first name, last name, email address, language and country and solve the recaptcha.
5. Click on the Registration button
6. You will see the Thank You page: “Thank you for registering. Check your inbox.”
7. You will receive an email from Visma Connect to complete the account creation (Welcome to SmartTrackers from SmartTrackers by Visma <do.not.reply@email.connect.visma.com>"
8. You open this email and click (within 24 hours) on the Activate account button
9. You will land on the Visma Connect password setting screen; enter a password that meets the requirements of Visma Connect, twice. Then click on the Set password button.*
10. You will return to the SmartTrackers login page, but you are not yet automatically logged in with us.
11. Click on the green Log in with Visma Connect button and you are immediately logged in.
12. You will then arrive at Measurements, on the page to accept the invitation. On this page, click the Accept button. You can get started now.
Comments, troubleshooting:
*SmartTrackers never sends you a password. For security reasons, you must enter this yourself. If you do not receive an email with the forgot password option, you are not yet known in the system and you must first create an account or follow the process as described above. Steps 3 to 9 are crucial.
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Did you accept the invitation from the system? The person who sent the invitation can check in the user management whether this has taken place. You can also contact the service desk for this: support@smarttrackers.nl
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If you log in with Google but you want/need to enable 2FA in our app, you must:
- Create a Visma Connect password via Forgot your password?
- Enable 2FA in Visma Connect using the password you just created.
- From now on, simply log in again via Google, so you no longer need that password.
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Click here for information about (enabling 2FA in) user settings
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